The type of personal information we collect
We currently collect and process the following information:
We may, in further dealings with you, extend this personal information to include your address, purchases, services used, and subscriptions, records of conversations and agreements and payment transactions.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
To contact you, following your enquiry or to reply to any questions.
Customer Service enquiries; reply to suggestions, issues or complaints you have contacted us about.
Fulfilling our contract to provide you with the agreed service.
Processing your orders.
Taking payment from you or giving you a refund and associated financial accounting.
For statistical analysis and to get feedback from you about our service. We occasionally may invite you to participate in a case study following an engagement.
To power our security measures and services so you can safely access our website.
Helping us understand more about you as a customer, and the products and services you consume, so we can serve you better.
Contacting you (B2B) about services from us
Contacting you about relevant industry-specific news stories, articles or blogs.
Marketing/analytics from our website using cookies.
To deliver free webinars to you that you have signed up to.
Contacting business contacts for feedback on our white papers and GDPR toolkit and to ask if they require further assistance.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting email@example.com
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at firstname.lastname@example.org if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at email@example.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk